Refunds and cancellations
Refunds and Cancellations Policy for Publisys Media
Welcome to Publisys Media! We appreciate your trust in our digital marketing services. This Refunds and Cancellations Policy outlines the terms and conditions governing the process of refunds and cancellations for our services. By engaging with Publisys Media, you agree to abide by the terms laid out in this policy.
1. Refund Policy
1.1 Refund Eligibility
Refunds may be considered under the following circumstances:
- Unsatisfactory Service: If you are not satisfied with the quality of the service provided by Publisys Media, you may be eligible for a refund.
- Technical Issues: In the event of a technical failure or error on our part that significantly impacts the delivery of our services.
- Service Non-Delivery: If, for any reason, we are unable to deliver the agreed-upon services.
1.2 Refund Request Procedure
- To request a refund, you must contact our customer support team within 15 days of the service delivery or, in the case of non-delivery, within 15 days of the expected delivery date.
- Refund requests should be submitted through our official support channels, providing detailed information about the issue and any relevant supporting documentation.
1.3 Refund Processing
- Refunds, if approved, will be processed within 30 days of the refund request approval.
- The refund will be issued to the original payment method used for the transaction.
1.4 Non-Refundable Items
Certain services or products may be marked as non-refundable. These will be clearly communicated before the purchase, and no refunds will be provided for such items.
2. Cancellation Policy
2.1 Cancellation by Client
Clients may request to cancel a service before the commencement of the project. In such cases, a cancellation fee may apply, and the amount will be determined based on the extent of work completed and any expenses incurred up to the cancellation date.
2.2 Cancellation by Publisys Media
Publisys Media reserves the right to cancel a service at any time due to unforeseen circumstances, including but not limited to technical issues, force majeure events, or other reasons beyond our control. In such cases, a full refund will be provided to the client.
3. Changes to This Policy
3.1 Policy Updates
Publisys Media may update this Refunds and Cancellations Policy from time to time. Any changes will be communicated to clients through the website or other appropriate channels.
3.2 Acceptance of Changes
Continued use of our services after the effective date of any changes to this policy implies acceptance of the updated terms.
By engaging with Publisys Media, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Refunds and Cancellations Policy. If you have any questions or concerns, please contact our customer support team for clarification.